{"id":1214,"date":"2023-01-30T18:20:29","date_gmt":"2023-01-30T17:20:29","guid":{"rendered":"https:\/\/pulse.dbschenker.com\/pl\/?p=1214"},"modified":"2023-02-02T14:54:14","modified_gmt":"2023-02-02T13:54:14","slug":"betty-sztuczna-inteligencja-w-szeregach-db-schenker","status":"publish","type":"post","link":"https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/betty-sztuczna-inteligencja-w-szeregach-db-schenker\/","title":{"rendered":"Betty \u2013 sztuczna inteligencja w szeregach DB Schenker"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/www.dbschenker.com\/pl-pl\" target=\"_blank\" rel=\"noreferrer noopener\">Betty<\/a>, chatbot wykorzystuj\u0105cy sztuczn\u0105 inteligencj\u0119, na sta\u0142e zago\u015bci\u0142a w strukturach DB Schenker. W minionym roku bot odpowiedzia\u0142 na kilkana\u015bcie tysi\u0119cy zapyta\u0144 od klient\u00f3w w Polsce.  We wszystkich 11 krajach, gdzie bot zosta\u0142 wdro\u017cony by\u0142o ich w sumie 300 000. <\/h2>\n\n\n\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"626\" src=\"https:\/\/pulse.dbschenker.com\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-1024x626.jpg\" alt=\"\" class=\"wp-image-1216\" srcset=\"https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-1024x626.jpg 1024w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-300x183.jpg 300w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-768x469.jpg 768w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-1536x939.jpg 1536w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-2048x1252.jpg 2048w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-905x553.jpg 905w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/shutterstock_689344996-scaled.jpg 2560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Betty skutecznie wspiera Centrum Obs\u0142ugi Klienta<\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Innowacyjne rozwi\u0105zania z wykorzystaniem sztucznej inteligencji w biznesie staj\u0105 si\u0119 coraz bardziej skuteczne. Przyk\u0142adem mo\u017ce by\u0107 <a href=\"https:\/\/www.dbschenker.com\/pl-pl\" target=\"_blank\" rel=\"noreferrer noopener\">Betty<\/a>, kt\u00f3ra w polskim oddziale DB Schenker pracuje ju\u017c od ponad roku. Z pocz\u0105tku jej funkcje by\u0142y mocno ograniczone. Odpowiada\u0142a g\u0142\u00f3wnie  na pytania zwi\u0105zane ze statusem przesy\u0142ki. W ci\u0105gu roku zesp\u00f3\u0142 odpowiedzialny za rozbudow\u0119 chatbota wdra\u017ca\u0142 nowe funkcjonalno\u015bci. Obecnie Betty odpowie na pytania nie tylko o status czy termin dostawy przesy\u0142ki. Przeka\u017ce r\u00f3wnie\u017c informacje na temat dost\u0119pnych produkt\u00f3w i us\u0142ug DB Schenker. Dodatkowo, dzi\u0119ki integracji z platform\u0105 Connect4Land, pomo\u017ce dokona\u0107 wyceny i z\u0142o\u017cy\u0107 zam\u00f3wienie na platformie.<\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ca\u0142kiem dobre statystyki<\/h2>\n\n\n\n<blockquote class=\"blockquote blockquote--md blockquote--hasImage\"><div class=\"blockquote__content\"><p>\u201c<span> Stale rozszerzamy mo\u017cliwo\u015bci i funkcje Betty. Dzi\u0119ki temu a\u017c 83% rozm\u00f3w jest od pocz\u0105tku do ko\u0144ca w ca\u0142o\u015bci realizowana poprzez bota. Tylko 17% o finalizuj\u0105 konsultanci. Ca\u0142y czas monitorujemy z jakimi sprawami Betty sobie nie radzi. Rozbudowujemy jej baz\u0119 zapyta\u0144, aby jeszcze bardziej podnie\u015b\u0107 ten wsp\u00f3\u0142czynnik. <\/span>\u201d<\/p><\/div><footer class=\"blockquote__footer\"><div class=\"blockquote__authorimage\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/AWieliczko-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/AWieliczko-150x150.jpg 150w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/AWieliczko-24x24.jpg 24w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/AWieliczko-48x48.jpg 48w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/AWieliczko-96x96.jpg 96w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/AWieliczko-300x300.jpg 300w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/div><div class=\"blockquote__author\"><strong>Adrian Wieliczko <\/strong><br\/><span>Koordynator Zespo\u0142u Obs\u0142ugi Klient\u00f3w<br>Region Pozna\u0144, Schenker sp. z o.o. <\/span><\/div><\/footer><\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<p>DB Schenker monitoruje tak\u017ce poziom satysfakcji klient\u00f3w, kt\u00f3rzy komunikuj\u0105 si\u0119 z firm\u0105 za po\u015brednictwem Betty. 75% z nich uwa\u017ca te rozmowy za satysfakcjonuj\u0105ce. \u201eTo niema\u0142y sukces, gdy \u00be os\u00f3b jest zadowolona z rozmowy ze sztuczn\u0105 inteligencj\u0105. Jednak por\u00f3wnuj\u0105c ten wynik do wska\u017anika, jaki osi\u0105gaj\u0105 nasi konsultanci, czyli 92% pozytywnych opinii, widzimy, \u017ce mo\u017cemy jeszcze poprawi\u0107 statystyki Betty\u201d \u2013 dodaje Adrian Wieliczko, odpowiedzialny za rozbudow\u0119 bota.<\/p>\n\n\n\n<p>Chatbot Betty obs\u0142uguje klient\u00f3w ju\u017c w 11 europejskich oddzia\u0142ach DB Schenker. W tym roku firma planuje jego wdro\u017cenia na kolejnych dw\u00f3ch rynkach.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Chatb<strong>ot r\u00f3wnie\u017c do zada\u0144 wewn\u0119trznych<\/strong> <\/h2>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Betty to nie tylko bot przeznaczony do obs\u0142ugi zapyta\u0144 klient\u00f3w. W europejskich oddzia\u0142ach DB Schenker testuje rozwi\u0105zania wykorzystuj\u0105ce sztuczn\u0105 inteligencj\u0119 do optymalizacji proces\u00f3w wewn\u0119trznych. <\/p>\n\n\n\n<blockquote class=\"blockquote blockquote--md blockquote--hasImage\"><div class=\"blockquote__content\"><p>\u201c<span> Betty, czyli chatbot oparty na technologii IBM Watson, to bardzo elastyczne i zr\u00f3\u017cnicowane narz\u0119dzie. W ramach mi\u0119dzynarodowego zespo\u0142u GTECH DB Schenker pracujemy nad mo\u017cliwo\u015bciami wykorzystania Betty do zada\u0144 optymalizuj\u0105cych wewn\u0119trzny przep\u0142yw informacji w firmie. Przyk\u0142adowo, we Francji Betty wspomaga tamtejszy dzia\u0142 IT Support. Z kolei na rynkach APAC Betty odpowiada na pytania pracownik\u00f3w z zakresu Compliance, czy te\u017c na te z obszaru HR.  <\/span>\u201d<\/p><\/div><footer class=\"blockquote__footer\"><div class=\"blockquote__authorimage\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/BNAWOJSKI-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" srcset=\"https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/BNAWOJSKI-150x150.jpg 150w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/BNAWOJSKI-24x24.jpg 24w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/BNAWOJSKI-48x48.jpg 48w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/BNAWOJSKI-96x96.jpg 96w, https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/pl\/wp-content\/uploads\/sites\/6\/2023\/01\/BNAWOJSKI-300x300.jpg 300w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/div><div class=\"blockquote__author\"><strong>Bartosz Nowojski <\/strong><br\/><span>Product Owner <br>DB Schenker Technology Center<\/span><\/div><\/footer><\/blockquote>\n\n\n\n<p>\u201eObecnie testujemy i b\u0119dziemy wdra\u017ca\u0107 kolejne projekty wykorzystania bota oraz integracji z innymi wewn\u0119trznymi systemami DB Schenker\u201d&nbsp; &#8211; t\u0142umaczy Bartosz Nowojski.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Betty, chatbot wykorzystuj\u0105cy sztuczn\u0105 inteligencj\u0119, na sta\u0142e zago\u015bci\u0142a w strukturach DB Schenker. W minionym roku bot odpowiedzia\u0142 na kilkana\u015bcie tysi\u0119cy zapyta\u0144 od klient\u00f3w w Polsce. We wszystkich 11&hellip;<\/p>\n","protected":false},"author":19,"featured_media":1218,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"logistics_post_subtitle":"","logistics_post_display_author":"","logistics_post_thumbnail_type":"","footnotes":""},"categories":[5],"tags":[324,321,322,91,323],"class_list":["post-1214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ai","tag-betty","tag-chatbot","tag-db-schenker","tag-sztuczna-inteligencja"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Betty \u2013 sztuczna inteligencja w szeregach DB Schenker - Pulse\/pl<\/title>\n<meta name=\"description\" content=\"Chattbot Betty \u2013 sztuczna inteligencja w szeregach DB Schenker. 83% rozm\u00f3w w Centrum Obs\u0142ugi Klienta jest realizowana poprzez bota.\" \/>\n<meta name=\"robots\" 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