{"id":269,"date":"2022-02-23T14:41:17","date_gmt":"2022-02-23T14:41:17","guid":{"rendered":"https:\/\/pulse.dbschenker.com\/se\/?p=269"},"modified":"2022-03-01T14:47:47","modified_gmt":"2022-03-01T14:47:47","slug":"paket-som-forsvunnit-vanliga-anledningar","status":"publish","type":"post","link":"https:\/\/pulse.dbschenker.com.staging.mensemedia.net\/se\/paket-som-forsvunnit-vanliga-anledningar\/","title":{"rendered":"Paket som f\u00f6rsvunnit – vanliga anledningar"},"content":{"rendered":"\n

\u00c4r det rent av s\u00e5 att det finns ett parallellt universum fullt av gods och paket (och strumpor) som aldrig hittar hem?<\/strong>
\u2013 Kunder fr\u00e5gar ibland hur det kommer sig att en stor pall kan f\u00f6rsvinna, men det \u00e4r oftast informationen p\u00e5 godset eller i systemet som har kommit bort, s\u00e4ger Henrik Ros\u00e9n, medarbetare p\u00e5 OCL<\/strong>*.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"En
Fyll i alla uppgifter noga och skicka med extra adresslappar i varje kolli. <\/figcaption><\/figure>\n\n\n\n
<\/div>\n\n\n\n

\u2013 N\u00e4r det g\u00e4ller landtransporter och f\u00f6rsvunna paket \u00e4r det tre fall som \u00e4r vanligast: Det f\u00f6rsta \u00e4r att adresslappen ramlar av eller \u00e4r skadad och inte kan registreras. Det andra \u00e4r att h\u00e4ndelserna visar fel. Godset \u00e4r inte borta men h\u00e4ndelserna visar inte att s\u00e4ndningen \u00e4r levererad eller var godset befinner sig. Det tredje, och sista, \u00e4r att godset \u00e4r kasserat men reklamationsanm\u00e4rkningen har inte kommit in i systemet.<\/p>\n\n\n\n

\u2013 Sedan har vi \u00e4ven ovanligare fall som felleverans och st\u00f6ld. Felleverans ordnas oftast upp men det kan vara sv\u00e5rt att veta att de l\u00f6st sig d\u00e5 h\u00e4ndelserna \u00e4r oklara. St\u00f6lder \u00e4r tack och lov ovanliga, s\u00e4ger Henrik Ros\u00e9n. <\/p>\n\n\n\n

S\u00e5 vad g\u00f6r jag om mitt paket har kommit bort?<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

\u2013 D\u00e5 ska du kontakta DB Schenkers kundservice<\/a><\/strong> som skapar ett \u00e4rende om en s\u00f6kning. D\u00e4refter \u00e5terkopplar vi till dig.<\/p>\n\n\n\n

\u2013 Om vi hittar godset forts\u00e4tter hanteringen som vanligt, men om det inte hittas \u00f6verg\u00e5r \u00e4rendet till en utredning g\u00e4llande ers\u00e4ttning.<\/p>\n\n\n\n

Tips till de som skickar paket eller gods<\/strong><\/h3>\n\n\n\n
<\/div>\n\n\n\n

\u2013 N\u00e4r det g\u00e4ller adresslappen \u00e4r ett bra tips att man l\u00e4gger i extra kopior av varje adresslapp i varje kolli. D\u00e5 kan det i princip inte komma bort s\u00e5 l\u00e4nge adresslappen \u00e4r korrekt. Det \u00e4r \u00e4ven bra om kontaktuppgifter med telefonnummer finns s\u00e5 att vi kan kontakta r\u00e4tt person.<\/p>\n\n\n\n

\u2013 F\u00f6r att undvika att h\u00e4ndelserna inte uppdateras b\u00f6r du se till att EDI:n \u00e4r korrekt och skickad innan paketet g\u00e5r iv\u00e4g. Se \u00e4ven till att ha bel\u00e4gg f\u00f6r att godset skickats som en kvittens och bekr\u00e4ftelse p\u00e5 att vi har tagit emot det.<\/p>\n\n\n\n

\u2013 Se till att emballera godset v\u00e4l s\u00e5 det inte skadas och d\u00e4rav undviker att kasseras.<\/p>\n\n\n\n

Fullst\u00e4ndig och korrekt information undviker f\u00f6rvirring<\/strong><\/h3>\n\n\n\n
<\/div>\n\n\n\n

\u2013 N\u00e5got man kanske inte t\u00e4nker p\u00e5 \u00e4r att n\u00e4r vi har en s\u00e4ndning utan adresslapp och utreder vart den ska s\u00e5 \u00e4r det inte s\u00e4kert att vi f\u00e5r tag p\u00e5 det ursprungliga s\u00e4ndningsnumret.<\/p>\n\n\n\n

\u2013 Det g\u00f6r att \u00e4ven om s\u00e4ndningen levereras s\u00e5 \u00e4r den fortfarande \u201dborta\u201d enligt systemet och ingen kan veta att den \u00e4r levererad. Det inneb\u00e4r att n\u00e4r paket skickas mellan tv\u00e5 f\u00f6retag som hanterar en hel del gods, s\u00e5 \u00e4r det l\u00e4tt att man tappar kontrollen \u00f6ver vad man har skickat och tagit emot.<\/p>\n\n\n\n

\u2013 Mottagaren kanske inte vet att de faktiskt har tagit emot godset d\u00e5 s\u00e4ndningen levererats p\u00e5 nytt s\u00e4ndningsnummer. Avs\u00e4ndaren kanske inte vet att mottagaren f\u00e5tt det eftersom de endast har sitt ursprungliga nummer.<\/p>\n\n\n\n

Snabbtips f\u00f6r att undvika strul<\/h2>\n\n\n\n
<\/div>\n\n\n\n
  1. L\u00e4gg i extra kopior av varje adresslapp i varje kolli<\/li>
  2. Var noga n\u00e4r du fyller i alla uppgifter. Du kan kontrollera dem i efterhand i eSchenker <\/a><\/strong>via tj\u00e4nsten Advanced tracking.<\/li>
  3. Emballera v\u00e4l V\u00e5r Youtubekanal har tips p\u00e5 hur du packar r\u00e4tt<\/a><\/li>
  4. Skaffa en varuf\u00f6rs\u00e4kring. Trots att n\u00e4st intill alla s\u00e4ndningar kommer fram kan det vara sk\u00f6nt med en extra trygghet f\u00f6r dig som skickar L\u00e4s om v\u00e5r varuf\u00f6rs\u00e4kring h\u00e4r<\/a><\/li><\/ol>\n\n\n\n

    *OCL \u00e4r v\u00e5r avdelning som arbetar med s\u00f6kningar, utredningar och ansvarsf\u00f6rfr\u00e5gningar f\u00f6r saknat gods p\u00e5 DB Schenker.<\/em><\/p>\n\n\n\n

    \n\n\n\n

    L\u00e4s \u00e4ven logistiktips f\u00f6r sm\u00e5f\u00f6retagare<\/strong><\/a> och smidigare frakt i tre steg.<\/a><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    \u00c4r det rent av s\u00e5 att det finns ett parallellt universum fullt av gods och paket (och strumpor) som aldrig hittar hem?\u2013 Kunder fr\u00e5gar ibland hur det kommer sig att en stor pall kan f\u00f6rsvinna, men det \u00e4r oftast…<\/p>\n","protected":false},"author":45,"featured_media":270,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"logistics_post_subtitle":"","logistics_post_display_author":"","logistics_post_thumbnail_type":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-269","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips-inspiration"],"yoast_head":"\nPaket som f\u00f6rsvunnit - vanliga anledningar - Pulse\/se<\/title>\n<meta name=\"description\" content=\"Varf\u00f6r f\u00f6rsvinner dina paket? 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